Latest update:
The Upstream Provider has resolved this issue now, and restored connections.
If your connection remains offline, please re-boot all on-site equipment, and failing that, please contact our Support Team on 0800 534 567.
History:
[2025-04-05 09:34:09 NZDT] The Upstream Provider has arranged to send out a Technician to resolve this. Their current ETR is 15pm 05/04/2025
[2025-04-04 17:07:33 NZDT] An upstream provider has made us aware of an outage on their network affecting this circuit . You may experience degraded service until the issue has been resolved.
They are currently investigating this, but have not provided an ETR at this stage. We will send through any updates as we receive them.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.