Latest update:
Lightwire Technicians were able to resolve this fault just before 3pm today. We aren't anticipating any further disruptions from here.
If your conneciton remains offline, please re-boot all on-site equipment, and failing that, reach out to our Support Team on 0800 12 13 14.
History:
[2025-04-15 12:24:20 NZST] We anticipate Lightwire technicians will arrive on site to start investigations around 2:30pm. We will update this notification with more information once as it becomes available.
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-15 12:05:50 NZST] Lightwire engineers have been unable to resolve this fault remotely. They have dispatched replacement equipment with Lightwire Technicians who are en route to site now. We will update this notification with more information once it becomes available.
We apologise for any inconveniences this may be causing and are working hard to restore services to normal as quickly as possible. Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-15 10:51:22 NZST] Lightwire Engineers are currently investigating an issue with our Maroa Road Repeater, causing connections to go offline. We do not have an ETR for this yet, but will reach out with any further updates.
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.