Latest update:
Lightwire technicians have replaced the faulty equipment and engineers are seeing an improvement to services. We will continue to monitor this equipment for stability but do not anticipate any further issues.
Thank you for your patience as we worked to resolved this fault. Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
History:
[2025-11-14 14:23:26 NZDT] Lightwire technicians are attending site to investigate and remediate this fault. A brief service outage is required to carry out the remediations required.
Please anticipate a service outage of up to 30 minutes as we carry out this work.
Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
[2025-11-13 15:36:57 NZDT] Lightwire engineers have discovered a weather related fault with equipment at our Wharepuhunga transmission site that may be causing degraded services. Lightwire technicians will be attending site tomorrow to investigate and remediate the issue.
Remediations may require a short service outage if equipment replacement is required. We will update this notification with more information when it becomes available.
Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.