Past Incidents

Latest update:

Technicians have replaced the faulty equipment and restored all services.

History:

[2022-08-05 08:18:29 NZST] Lightwire technicians are on their way to the site to investigate the fault. Spare equipment has been taken if the issue is a physical fault.

[2022-08-05 04:19:27 NZST] Lightwire Engineers are currently investigating an issue with some of the equipment on one of our Te Pahu sites. Some customers on the site are currently experiencing a full loss of services.

Lightwire is currently preparing replacement equipment in the event that a technician is required to attend site. We will keep customers updated.

If you have any questions, please contact us on 0800 12 13 14, or support@lightwire.co.nz

Lightwire engineers have discovered an issue with a piece of equipment on the Kopuku site. This has resulted in a complete loss off service to all customers connected to the tower. Replacement equipment has been configured and will be replaced by Lightwire technicians today.

We will keep you updated as we progress with the remedy. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

Lightwire technicians are on their way to replace the faulty equipment.

History:

[2022-08-02 05:57:07 NZST] Lightwire engineers have discovered a faulty piece of equipment on the Kopuku site. This has resulted in a complete loss off service to all customers connected to the tower. Replacement equipment has been configured and will be replaced by Lightwire technicians today.

We will keep you updated as we progress with the remedy. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

12:26pm Update - Lightwire engineers believe they have identified where the source of the packet loss is coming from however are still working on identifying the root causes and subsequent fix. We will provide more updates as soon as possible.

History:

[2022-07-28 12:05:14 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.