Past Incidents

Lightwire engineers have discovered a piece of equipment on site that is showing signs of imminent failure. While the site is still performing as expected, Lightwire technicians will be attending site to proactively replace the equipment today to mitigate future issues, should the equipment fail.

Customers will experience a full outage for up to an hour as our technicians work hard to replace the equipment.

If you have any questions, please contact Lightwire on 0800 12 13 14 or support@lightwire.co.nz

Lightwire engineers have been made aware of an incident affecting our Te Weraiti transmission site. Lightwire engineers have located the cause of this and have implemented resolution to fix this temporarily while further investigation is underway

Affected customers would have experienced periodic loss of service until Lightwire engineers located and implemented the fix at around 11:08am today

We will send updates as we receive any from the team regarding any ETR on the issue. Please feel free to reach out if you have any questions or concerns or connection issues regarding this unplanned outage on 0800 121 314 or in an email to support@lightwire.co.nz

Lightwire has been informed of an outage to mains power supplying the Houchens Road transmission site. While our site has backup battery power, there is a chance that in the event of an extended outage, or factors outside of Lightwire's control, you may lose your connection. Subsequently some adjacent transmissions sites that connect through Houchens road will reroute, and use back up paths in this event. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.