Past Incidents

Lightwire has been informed of an outage to mains power supplying the Giles transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. This also impacts the Hutch repeater site as Giles serves as it's backhaul. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

This Tower is back online and connections should be operating as normal at the moment. Technicians have replaced some faulty equipment, and our Engineers are now monitoring things in case of any other issues.

History:

[2023-04-06 09:59:23 NZST] This site has dropped offline again, and Lightwire Engineers are investigating currently to get this back online soon.

[2023-04-05 19:11:04 NZST] Lightwire engineers have been made aware of an issue with our Kaimai 2 Tower. The site appears to have dropped offline for a yet unknown reason. Lightwire Engineers will be working hard to restore this, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.