Past Incidents

Lightwire engineers have been made aware of an issue at our Pukekawa and surrounding transmission sites. This is causing customer speed fluctuations and dropouts, and will continue until we can identify the source of the issue and implement a fix.

We will provide updates as we have them but please feel free to call us on 0800 121 314 if you have any queries or concerns.

Lightwire engineers have been made aware of an issue at our Mt Kakepuku transmission site. This is causing customer speed fluctuations and will continue until we can identify the source of the issue and implement a fix.

We will provide updates as we have them but please feel free to call us on 0800 121 314 if you have any queries or concerns.

Latest update:

Our upstream fibre provider carried our remedial works late yesterday evening to restore fibre services to full via a temporary overlay. At this point we do not expect any further disruptions to service and anticipate works for a permanent solution to be carried out during non-impacting hours. We will otherwise notify you again if permanent repair works are likely to affect service.

If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

History:

[2023-04-12 15:11:44 NZST] The local fibre provider has estimated the fault location to be where contractors have excavated a large piece of land. They are attempting to identify the exact location of the fibre break so that remediation works can be carried out, but have indicated their efforts may be hindered by the excavation works. At this time they are unable to provide an ETR.

We will continue to provide updates as we receive them. If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

[2023-04-12 09:17:32 NZST] Local fibre provider has indicated that technicians will arrive on site at 9:15am

[2023-04-12 08:46:17 NZST] Lightwire has been informed of a major fibre cut in the Waihi region that supports all Lightwire sites in the Waihi region. Customers will be experiencing a degraded service until the local provider is able to fix the fibre cut.

Lightwire will keep you updated as we receive new information on the status of the issue. If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

An upstream provider has identified a fault which they're currently working to restore, this has resulted in total loss of service. We will keep you updated as the incident progresses.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.