Past Incidents

Latest update:

Lightwire technicians have replaced the faulty equipment on site and services have been restored to normal. Engineers will keep this notification open while the replacement equipment is observed for stability, but they do not anticipate any further disruptions.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2023-05-12 15:03:17 NZST] Lightwire technicians will be attending site this afternoon to investigate and replace the faulty equipment. We aim to have services restored to normal as quickly as possible and will update this notification when remediations are completed.

If you have any questions or concerns regarding this prior to our next update please feel free to reach out on 0800 121 314.

[2023-05-12 14:34:06 NZST] Lightwire engineers have discovered a faulty piece of equipment at our Ngaruawahia transmission sites that is causing service interruptions to our customers in the region.

This will continue to cause service interruptions until Lightwire technicians can attend the transmission site to replace the faulty piece of equipment. We are working hard to get this replaced as soon as possible. If you have any questions or concerns regarding this prior to our next update please feel free to reach out on 0800 121 314.

Lightwire engineers have been made aware of an issue at our Katikati transmission site. This is causing customer service outages and degraded connection quality. This will continue until the extreme weather in the region eases.

We will provide updates as we have them but please feel free to call us on 0800 121 314 if you have any queries or concerns.

Lightwire has been informed of an outage to mains power supplying the Hillside Hotel transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. In the event of complete loss of power, adjacent tower sites of Orini and Hillside East will use backup routing and may see a reduction of speed as a result. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.