Past Incidents

Latest update:

The Upstream Provider resolved this outage as of 10/07/23 with site works over the weekend. If your connection remains offline, please do not hesitate to contact our support number on 0800 534 567.

History:

[2023-07-07 18:33:14 NZST] An upstream provider has identified a fault which they're currently working to restore. No ETR is available at this time.

If your connection remains offline after this outage has resolved, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Latest update:

Lightwire Engineers have located the source of the service disruption and have implemented a fix. This looks to have resolved the issue for all customers we have checked against but if you are still experiencing any connection issues please restart your Lightwire equipment on site including your Router and or PoE Adapter.
If you have any queries concerns or further issues feel free to email us at support@lightwire.co or call us on 0800 121 314

History:

[2023-07-03 18:02:42 NZST] Lightwire engineers are currently investigating a service outage affecting a wide number of customers across our network. We're still assessing the scope and cause of the situation and will provide further updates on the progress on a resolution as soon as we have any further news.

If you have any queries regarding this please feel free to email us at support@lightwire.co or call us on 0800 121 314

[2023-07-03 17:45:19 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.