The system is experiencing issues

Past Incidents

15th July 2023

No incidents reported

14th July 2023

Unplanned Incident - Sydney

Latest update:

One of our Sydney routers encountered a software bug and the routing daemon restarted. This lead to an approximately 5 minutes of disruption.

Engineers are still investigation the root cause and continuing to monitor the router.

History:

[2023-07-14 22:12:13 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

13th July 2023

No incidents reported

12th July 2023

Unplanned Incident

Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Risk Warning - Power Outage - Tokoroa Repeater

Latest update:

Although mains power remains off at our repeater site this, our battery backup is exceeding calculated expectations. As such, we expect the site to remain online throughout today and potentially even into tonight should mains remain offline.

Lightwire is working with the appropriate parties to restore mains power as quickly as possible.

Please reach out at support@lightwire.co.nz or 0800 12 13 14 with any queries.

History:

[2023-07-12 10:40:11 NZST] Lightwire engineers are aware of a mains power outage at our Tokoroa repeater site, unfortunately due to factors outside of Lightwire's control. While our site has battery backup, there is a chance you may experience a service outage late tonight or tomorrow morning should mains not be restored beforehand.

Lightwire is working with the appropriate parties to restore mains power as quickly as possible.

Please reach out at support@lightwire.co.nz or 0800 12 13 14 with any queries.

11th July 2023

No incidents reported

10th July 2023

No incidents reported

9th July 2023

No incidents reported

7th July 2023

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Provider resolved this outage as of 10/07/23 with site works over the weekend. If your connection remains offline, please do not hesitate to contact our support number on 0800 534 567.

History:

[2023-07-07 18:33:14 NZST] An upstream provider has identified a fault which they're currently working to restore. No ETR is available at this time.

If your connection remains offline after this outage has resolved, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Risk Warning - Mains Power Outage - Mill Road

Lightwire has been informed of an outage to mains power supplying our Mill Road Repeater site. While our site has backup battery power, there is a chance that in the event of an extended outage, or factors outside of Lightwire's control, you may lose your connection.