Past Incidents

Lightwire engineers are aware of an equipment fault that has developed at the site which services your connection. This is causing intermittent or total loss of services. Engineers have been unable to resolve the issue remotely, as such Lightwire technicians will be attending site today to investigate and remediate the problem.

We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

Lightwire engineers have discovered a physical configuration issue at one of the Lightwire sites servicing the eastern Waikato region.

Technicians will be on site today to remedy the issue. Completing the works will take between 1-5 minutes. Customers may experience a brief period of degraded service during the small window.

We thank you for your understanding and will be working hard to restore your connection as fast as possible.

If you have any questions, please contact Lightwire on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

Much like last night we saw the same routing daemon crash and restart. Vendor still looking at last nights crash logs and has not given us any advice. We will schedule an emergancy upgrade and reboot overnight with our without vendor response to attempt to prevent this happening again.

History:

[2023-07-15 15:59:03 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

One of our Sydney routers encountered a software bug and the routing daemon restarted. This lead to an approximately 5 minutes of disruption.

Engineers are still investigation the root cause and continuing to monitor the router.

History:

[2023-07-14 22:12:13 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.