Past Incidents

Lightwire engineers are aware of a power outage affecting our fiber fed Waitoa transmission site, this directly supports your transmission site. While we have battery backup here, in the event this is depleted, you may notice degraded speeds while your connection takes redundant paths.

Service would be restored to normal as soon as the power outage is resolved.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

Latest update:

Lightwire Technicians will be dispatched to the Site on Monday the 31st of July to replace further gear, and restore connections to customers. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.

History:

[2023-07-29 13:49:40 NZST] Lightwire engineers are currently investigating this Site, as connections have gone offline. We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.

Latest update:

Lightwire Technicians have attended the site this morning. They have replaced the faulty equipment, and also upgraded other outdated gear. Connections have now been restored here.

If you are still offline after this, please reach out to us at 0800 12 13 14 or support@lightwire.co.nz.

History:

[2023-07-27 14:46:23 NZST] Lightwire technicians will attend this site tomorrow to replace the faulty equipment, and restore connections.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.

[2023-07-27 14:18:00 NZST] Lightwire engineers are aware of an equipment fault that has developed at the site which services your connection. This is currently causing a total loss of service.

We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.