The system is experiencing issues

Past Incidents

28th July 2023

No incidents reported

27th July 2023

Equipment Fault - Matakitaki

Latest update:

Lightwire Technicians have attended the site this morning. They have replaced the faulty equipment, and also upgraded other outdated gear. Connections have now been restored here.

If you are still offline after this, please reach out to us at 0800 12 13 14 or support@lightwire.co.nz.

History:


[2023-07-27 14:46:23 NZST] Lightwire technicians will attend this site tomorrow to replace the faulty equipment, and restore connections.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.


[2023-07-27 14:18:00 NZST] Lightwire engineers are aware of an equipment fault that has developed at the site which services your connection. This is currently causing a total loss of service.

We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions regarding this.

26th July 2023

No incidents reported

25th July 2023

No incidents reported

24th July 2023

No incidents reported

23rd July 2023

No incidents reported

22nd July 2023

No incidents reported

21st July 2023

Equipment Fault - Tirohia

Lightwire engineers are aware of an equipment fault that has developed at the site which services your connection. This is causing intermittent or total loss of services. Engineers have been unable to resolve the issue remotely, as such Lightwire technicians will be attending site today to investigate and remediate the problem.

We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.