The system is experiencing issues

Past Incidents

31st August 2023

No incidents reported

30th August 2023

No incidents reported

29th August 2023

Unplanned Incident

Latest update:

Contractors working in the UoW network room mistakenly disconnected power from active equipment. The fault was quickly resolved by UoW staff who assisted in restoring service. The contractors have been informed that power must not be removed again without proper planning & notification.

The issue is now resolved.

History:


[2023-08-29 11:08:11 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

28th August 2023

No incidents reported

27th August 2023

No incidents reported

26th August 2023

No incidents reported

25th August 2023

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore. ETR for this is 2023-08-25 18:00 (AEST - Australia/Brisbane)

If your connection remains offline after this outage has resolved, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 1300 016 678