Past Incidents

Latest update:

Lightwire engineers have determined the device responsible for this service degradation, and will attend this site tomorrow morning.

History:

[2023-09-05 17:01:39 NZST] Lightwire engineers have been made aware of an issue at our Wairakau transmission site. This is causing reduced download speeds, and will continue until we can identify the source of the issue and implement a fix.

We will provide updates as we have them but please feel free to call us on 0800 12 13 14 if you have any queries or concerns.

Latest update:

We have identified a fault and are sending Field Technicians to site. Further updates to follow.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2023-09-03 07:18:36 NZST] Lightwire Engineers are currently investigating a fault at one of our Waihi transmission sites causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.