Past Incidents

An upstream provider has identified a fault degrading network performance for affected customers. It is expected that services will operate at a reduced capacity until Technicians are able to resolve this fault.

If your connection quality remains degraded after this outage has been resolved, please reboot all on-site equipment. If your connection remains poor after this step, please do not hesitate to contact our Support Team on 0800 534 567.

Latest update:

Lightwire Engineers have remedied the issue, if your connection is still offline following restarting all equipment on-site then please call us on 0800 12 13 14 for further assistance.

History:

[2023-10-17 18:26:00 NZDT] Lightwire has been made aware that a sector of our Tauhei site is currently experiencing an outage. Our Engineering Team is currently looking into this issue and we will post further updates once we have further information.