Past Incidents

27th October 2023

No incidents reported

26th October 2023

No incidents reported

25th October 2023

No incidents reported

24th October 2023

No incidents reported

23rd October 2023

Unplanned Voice Incident - Teams Calling

Latest update:

Lightwire engineers have found the issue, and tested a fix. We thank all impacted clients for their patience.

History:

[2023-10-23 10:04:33 NZDT] Lightwire engineers have found an issue affecting Teams Calling clients. This is actively being worked on. We will update shortly.

[2023-10-23 09:51:59 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

22nd October 2023

No incidents reported

21st October 2023

No incidents reported

20th October 2023

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Notification of Planned Carrier Maintenance

An upstream provider has identified a fault degrading network performance for affected customers. It is expected that services will operate at a reduced capacity until Technicians are able to resolve this fault.

If your connection quality remains degraded after this outage has been resolved, please reboot all on-site equipment. If your connection remains poor after this step, please do not hesitate to contact our Support Team on 0800 534 567.