Past Incidents

Latest update:

Lightwire Technicians have replaced the faulty gear at this sight, and have resolved this issue. If your connection remains offline after this, please reach out on 0800 12 13 14.

History:

[2023-12-08 12:12:09 NZDT] Lightwire Engineers have become aware of an issue with our Tower in the Kaimai area that has started to drop in and out intermittently. We are currently investigating this, and will be dispatching a Technician to the site to replace the faulty gear.

Connections will be offline, or experiencing disruptions until this is resolved. If you have any questions, please reach out to our Support Team on 0800 12 13 14.

Our network in the Waihi Region is suffering from a repeat critical equipment failure on a vital piece of equipment at one of our transmission sites. This is causing a total service outage for all customers connected via this transmission site. Remote recovery attempts have so far failed.

When it is safe to do so, Lightwire technicians are planning to attend to the site to replace the faulty equipment. It is expected that this will restore all impacted connections.

We will provide further updates as we receive them.

Latest update:

Technician to visit site today to remediate. Suspected equipment failure at this stage.

History:

[2023-12-03 09:02:30 NZDT] TMTI offline.