Past Incidents

21st December 2023

No incidents reported

20th December 2023

No incidents reported

19th December 2023

No incidents reported

18th December 2023

No incidents reported

17th December 2023

No incidents reported

16th December 2023

No incidents reported

15th December 2023

Unplanned Outage - Karioi West Region

Latest update:

Lightwire Technicians have attended the site here, and have been able to replace the faulty gear. Connections have now been restored. If you have any further issues following this, please reach out to our Support Team on 0800 12 13 14.

History:

[2023-12-15 15:32:01 NZDT] The Tower in the Karioi West Region has dropped offline unexpectedly due to a fault, resulting in all connections in the area subsequently being offline. Lightwire engineers are currently investigating.

We will provide further updates as we go. If you have any questions, please reach out to our Support Team on 0800 12 13 14.

Notification of Unplanned Carrier Maintenance

Latest update:

The upstream provider has carried out works on the line, and resolved this outage. Connections should now all be back online. If your connection remains offline, please do not hesitate to contact our Support Team on 0800 534 567

History:

[2023-12-15 12:25:44 NZDT] The upstream provider has dispatched Technicians to an impacted handover for repairs. Their current ETR is 3pm Today at this stage. We will continue to send out any updates as they happen.

[2023-12-15 08:59:28 NZDT] An upstream provider is currently experiencing an outage affecting VDSL connections in the area. They are working to resolve this currently, but do not have an ETR yet.

If your connection remains offline after the outage, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.