Past Incidents

Latest update:

The Upstream Provider and Civil Contractors are working to overlay 270m of FIbre Cable to resolve this. Their current ETR is 2pm 14/03/24. We will update this event with any changes as they come.

History:

[2024-03-13 08:06:13 NZDT] The Upstream Provider continues to investigate this fault. They have not supplied an ETR for this set of works. We will update this event with any changes as they come.

[2024-03-11 17:47:01 NZDT] The upstream provider has confirmed that resolution here will require further works they had not anticipated. These works are on-going, but they have not supplied a new ETR yet. We will update this event with any changes as they come.

[2024-03-11 09:32:58 NZDT] An upstream provider has identified a fault which they're currently working to restore. Their current ETR is 3pm 11/03/24. We will update you if there are any changes to this plan.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Lightwire engineers are aware of a power outage in the Wairakau area that has resulted in some of our network infrastructure being offline.

During this time, connections will route through secondary infrastructure, which may result in some degraded performance for some customers in the area. Powerco estimates the restoration of power in the area to be complete by 1pm today 09/03/24.