Past Incidents

Latest update:

Lightwire engineers are happy with the consistent stability of the fix applied and will now resolve this notification. We do not anticipate any further disruptions to your service.

Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries and thank you for your understanding as we worked towards a resolution to this issue.

History:

[2024-07-04 13:52:21 NZST] Lightwire engineers and technicians were able to resolve this issue and, after observing continuous stability on the equipment, have restored the network to it's normal operating conditions.

Engineers will continue to closely observe the repaired equipment. We thank you for your understanding while we worked to resolve the problem at hand as quickly as possible.

Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries.

[2024-07-02 16:28:13 NZST] Lightwire engineers are aware of a fault impacting a primary backhaul route on our network. Due to this, a large part of our network is utilizing redundant paths and you may experience slower than normal service speeds during peak hours.

Engineers are working on a fix to restore services to normal as soon as possible. Lightwire will update this notification with further updates as they come.

We apologise for any inconveniences this may cause. Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries.

Latest update:

The upstream provider has confirmed that Power to their site has been restored, so this connection should now be back online. If that is not the case, please re-boot all on-site equipment, and reach out to us on 0800 534 567 if that does not bring things back online.

History:

[2024-06-27 12:00:41 NZST] An upstream provider has identified that this circuit is involved in a current outage. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet, but will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Latest update:

The upstream provider has undertaken works and resolved this issue now. Your connection should now be back online. If that is not the case, please re-boot all on-site gear, and reach out to us on 0800 534 567 if still offline after that.

History:

[2024-06-26 11:06:45 NZST] An upstream provider has identified a fault which they're currently working to restore. Expect a brief outage outside of business hours as they reset some equipment.

If you have any questions relating to this, please contact our support number on 0800 534 567.

Latest update:

Our upstream provider has confirmed that this issue was resolved as of 7pm on 25/06, the cause of this outage has been attributed to major errors with the FPC that Lightwire's MET service terminates on.

If you find that any affected services are still offline following basic checks, please contact our Support Team on 0800 534 567.

History:

[2024-06-25 19:51:09 NZST] Lightwire have been informed that the upstream carrier for our Dunedin handover is experiencing an unplanned outage, services are expected to be intermittently unavailable while they work to resolve this issue.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.