Past Incidents

A mains power outage in the Mangatangi Region is affecting one of our transmission sites. If this continues throughout the night it is very likely to deplete our backup power reserves on site.

If this does occur it will cause a service degradation to connected customers in the region until Lightwire engineers can attend the site to replace the on site backup power.

If you have any queries regarding this please feel free to call us on 0800 121 314 between the hours of 9am and 5pm Saturday or email us at support@lightwire.co
We'll provide further updates on the situation as we receive them

Latest update:

Lightwire engineers are happy with the consistent stability of the fix applied and will now resolve this notification. We do not anticipate any further disruptions to your service.

Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries and thank you for your understanding as we worked towards a resolution to this issue.

History:

[2024-07-04 13:52:21 NZST] Lightwire engineers and technicians were able to resolve this issue and, after observing continuous stability on the equipment, have restored the network to it's normal operating conditions.

Engineers will continue to closely observe the repaired equipment. We thank you for your understanding while we worked to resolve the problem at hand as quickly as possible.

Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries.

[2024-07-02 16:28:13 NZST] Lightwire engineers are aware of a fault impacting a primary backhaul route on our network. Due to this, a large part of our network is utilizing redundant paths and you may experience slower than normal service speeds during peak hours.

Engineers are working on a fix to restore services to normal as soon as possible. Lightwire will update this notification with further updates as they come.

We apologise for any inconveniences this may cause. Please reach out to us at support@lightwire.co.nz or at 0800 12 13 14 with any queries.