Past Incidents

Latest update:

Services were successfully restored at 11:25am Saturday 19th October.

History:

[2024-10-19 09:39:04 NZDT] A technician has been dispatched with replacement equipment to the Tahuna radio transmission site. We are currently estimating a resolution time of 11:30am Saturday 19th October, but will update you if anything changes.

[2024-10-19 09:14:52 NZDT] Lightwire engineers are aware of an issue with our Tahuna radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

The Upstream Provider has undertaken works and resolved this issue now. If you have any issues from here, please contact our Support Team on 0800 534 567.

History:

[2024-10-17 10:19:41 NZDT] An upstream provider has identified a fault that is causing degraded connection performance. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire Engineers are currently investigating a fault at our Te Puke transmission site causing service degradation.

We will be working hard to mitigate the cause of the fault as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.