Past Incidents

Latest update:

Engineers were able to remotely resolve the fault and are now monitoring for stability. They do not anticipate any further disruptions, but should that change this outage notification will be updated. Otherwise, it will be resolved when sufficient stability has been observed.

We apologise for any inconveniences this may have caused and appreciate your patience as we worked to restore services to normal as quickly as possible.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2025-01-26 08:49:34 NZDT] Lightwire engineers are investigating a fault at our Puriri transmission site which will be causing a service outage at this time. This notification will be update with more information as it becomes available.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions. We are working hard to restore services to normal as soon as possible.

Latest update:

Lightwire technicians have replaced the faulty equipment and services have been restored to normal. We do not anticipate any further disruptions.

We apologise for any inconveniences this has caused and thank you for your patience as we resolved this fault. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2025-01-22 13:05:04 NZDT] Lightwire technicians have arrived at our Te Puke transmission site to perform repairs on faulty equipment. The problem has become service affecting but work is currently underway to repair the fault. We anticipate service restoration within the next 30 minutes.

Please reach out to us at 0800 12 13 14 with any questions.

Latest update:

Lightwire technicians have resolved the fault. We do not anticipate any further disruptions to your service. Thank you for your paitence as we addressed this issue.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2025-01-22 10:19:47 NZDT] Lightwire technicians are at our Matamata transmission site to investigate the cause of this fault. Services may be impacted as we carry out investigations and replace problematic equipment.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2025-01-21 15:32:38 NZDT] Lightwire Engineers are currently investigating a fault at our Matamata transmission site causing an outage to your connection.

For health and safety reasons we are unable to visit the site today, but will be heading to site first thing tomorrow morning with replacement equipment.

Please feel free to contact us on 0800 12 13 14 if you have any queries.