Past Incidents

Latest update:

Lightwire engineers can confirm that this was an issue with the upstream carriers network. A fix has been implemented by the upstream carrier, and they are continuing to monitor the situation.

If you are still experiencing service issues, please get in touch with our support desk on 0800 534 567.

History:

[2026-07-28 13:16:53 NZST] Lightwire Engineers have observed an upstream carrier handover flap, resulting in an estimated 45 second outage.

We are still investigating the cause but all circuits appear to have recovered.

[2026-07-28 13:05:03 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire Engineers have identified the issue and implemented a fix. We're continuing to monitor the situation and will be in touch with an reason for outage report once this has been prepared.

If you have any questions in the meantime, please feel free to reach out on 0800 534 567.

History:

[2026-07-27 13:42:40 NZST] Lightwire engineers have been made aware of a service disrupting issue on our core network that will be affecting internet-bound traffic.

Our engineers are currently investigating the issue and we'll be in touch with an update shortly.
If you have any questions in the meantime, please feel free to reach out on 0800 534 567.