Latest update:
Lightwire engineers had disabled Intrusion Detection on our voice platform on 01/10/2026 at approximately 12:30, and no recurrence of the issue has been seen since.
Further testing will be implemented before this functionality is re-enabled.
History:
[2026-10-01 12:58:43 NZDT]
Lightwire had received reports of intermitted outbound calling and registration issues this morning.
The cause appears to be a malfunction in the Intrusion Detection System on our core voice platform which is incorrectly blocking some IP addresses in our hosted 3CX space. Our platform engineers are still actively investigating this incident.
[2026-10-01 12:21:55 NZDT]
Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
