Past Incidents

Latest update:

The Upstream Carrier's technicians continue to work on this fault. Their current ETR is 7.15PM Today (25/08/2026).

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

History:

[2026-08-22 13:58:17 NZST] An Upstream Carrier has notified us that services continue to be impacted. No current ETR.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

[2026-08-21 08:53:59 NZST] An Upstream Carrier has made us aware of an outage on their network. They are currently investigating this, and have provided a preliminary ETR of 0430 22/08/2026. We will provide any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Latest update:

The Upstream Carrier has resolved this outage now. They are not expecting any further disruptions from here.

If your connection remains offline, please reboot all onsite equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2026-08-20 09:26:10 NZST] An Upstream Carrier has made us aware of an outage on their network. They are investigating this with their Technicians on-site at the moment, but have not yet provided an ETR. We will provide any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.