Past Incidents

Lightwire engineers have identified and investigated a fault at the radio tower in the Putaruru area, but are unable to resolve it remotely.

A Lightwire technician will need to be dispatched on-site as soon as possible.

We apologise for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

Latest update:

The upstream carrier has resolved the issue. All services should now be restored. If your service is still offline, please reach out to our Support Team on 0800 534 567.

History:

[2026-02-14 09:34:02 NZDT] An Upstream Carrier has made us aware of a fault on their network due to the recent weather, that will be causing this service to be offline.
The Upstream Carrier hasn't provided an ETR yet.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.