All systems are operational

Past Incidents

29th February 2024

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

28th February 2024

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

Notification of Unplanned Carrier Maintenance

The upstream provider has made us aware of an unplanned incident affecting this circuit. No further details are available at this stage.

If your connection remains offline after the outage, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.

27th February 2024

No incidents reported

26th February 2024

Emergency Maintenance - Te Miro

Lightwire Engineers have identified a fault at our Te Miro site where networking equipment needs to be replaced.

This will require an extended outage of up to 1 hour as the site needs to be turned off to conduct upgrades safely.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

25th February 2024

Site Offline - Tirau Region

Lightwire Engineers are currently investigating a possible fault at our Tirau transmission site causing an outage to your connection. We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

24th February 2024

No incidents reported

23rd February 2024

No incidents reported