Past Incidents

Latest update:

Lightwire was just updated by upstream partners that the incident has been resolved. The issue was caused by a routing issue affecting specific call paths across carrier interconnects, and normal service has now been restored as of 12:05 (AEST). Root cause is still under investigation.

History:

[2026-04-22 14:22:34 NZST] We’re currently seeing intermittent issues with inbound and outbound voice calls across some Australian carriers.

Inbound calls may fail on first attempt, including 1800 numbers. Retrying the call will usually succeed. Outbound calls may see brief disruption but are generally completing.

Emergency services are not impacted.

The issue was identified at 11:05 AEST, 22 April 2026 and is under investigation with upstream carriers.

We’ll provide updates as they come through.

Latest update:

A Lightwire technician is currently in route to the site with replacement equipment, estimated restoration time of 10am.

We apologise for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2026-04-19 05:14:40 NZST]

Lightwire Engineers are currently investigating a fault at our one of our Taupiri transmission sites causing an outage to your connection.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.