Latest update:
The majority of services have recovered and technicians are on site and working towards restoratng the reamining connectionsion activities. Unfortunately, there is no current ETR.
If you have any questions regarding this please feel free to call us on 0800 534 567
History:
[2026-08-13 10:07:19 NZST]
Technical teams have continued splicing replacement fibre cables overnight to restore services affected.
Technician's are enroute to the fault location to carry out remedial activities. Current ETA is 10:30hrs today and we will keep you updated with any further developments
[2026-08-12 11:52:13 NZST]
Technical teams are currently splicing replacement fibre cables to restore services affected.
Multiple pairs have since been restored and batches of affected customers will be restored as these are spliced, however there is still no ETR for completion of the works.
If you have any questions regarding this please feel free to call us on 0800 534 567
[2026-08-12 08:57:22 NZST]
The technicians on site have identified 5 damaged fibre cables, they are currently in the process of preparing two cables for splicing. Unfortunately there is no current ETR, updates will follow as we receive them.
If you have any questions regarding this please feel free to call us on 0800 534 567
[2026-08-12 08:40:07 NZST]
Technical teams on site have identified the issue and are awaiting plans for further investigation.
Next update on status change.
If you have any questions regarding this please feel free to call us on 0800 534 567
[2026-08-12 08:11:03 NZST]
Lightwire has been made aware of an unplanned outage affecting our upstream fibre carriers network.
They have lost fibre links between Mt Eden and Massey between Henderson and Massey.
Investigation is underway as of 3:34am and updates will follow as we receive them.
If you have any questions regarding this please feel free to call us on 0800 534 567
