Latest update:
Lightwire Technicians attended the site earlier today, and were able to replace the faulty gear. Connectivity was restored and we are not expecting any further disruptions.
If your connection remains offline, please reboot all onsite equipment. Failing that, please reach out to our Support Team on 0800 12 13 14 or support@lightwire.co.nz.
History:
[2026-02-18 18:14:36 NZDT]
Lightwire engineers have identified and investigated a fault at the radio tower in the Putaruru area, but are unable to resolve it remotely.
A Lightwire technician will need to be dispatched on-site as soon as possible.
We apologise for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
