Latest update:
The mobile calling incident impacting some customers was resolved as of 3:41pm yesterday.
We have been advised the issue was caused by a network fault, which has since been corrected and traffic successfully rerouted across the network.
Engineers continued monitoring services following the fix, with mobile calling performance now operating normally.
If you or your users are still experiencing issues making or receiving calls, please toggle Flight Mode on and off, or restart the mobile device. This will force the phone to reconnect to the corrected network route.
If issues continue after restarting the device, please contact our support team at support@lightwire.co or call 0800 12 13 14 for assistance.
Thank you for your patience and understanding while this issue was being resolved.
History:
[2026-05-18 14:03:18 NZST]
We’re aware of an upstream issue currently affecting some Lightwire mobile customers making and/or receiving mobile calls.
Our Mobile Network Operator has advised they are actively managing a network incident impacting their services and Lightwire Mobile services. Customers may experience intermittent VoLTE and Wi-Fi calling dropouts, along with issues completing or maintaining voice calls.
We’ll continue to provide updates as we receive more information. Thanks for your patience while this issue is being resolved.
[2026-05-18 13:02:11 NZST]
Lightwire Engineers are investigating a potential issue affecting mobile services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
