Past Incidents

Lightwire's voice engineers have identified a possible issue impacting inbound calls originating from the 2Degrees mobile network. A small number of calls are being disconnected after 20 seconds of connection in specific situations. This appears to only impact calls that are automatically answered, for example by an IVR or Auto Attendant.

Lightwire is working with our Interconnect Partner to resolve this with the originating mobile network.

Lightwire engineers have been made aware of an issue affecting an access point on our Tahuna site. Customers connected through this access point may be experiencing intermittent or complete loss of service.

We are investigating to determine the cause and find solutions, and will update you with more information as it becomes available.

If you have further questions, please reach out to our Helpdesk on 0800 12 13 14.