Past Incidents

An upstream provider has alerted us to a fault they're currently working to restore, this has resulted in total loss of service. We will keep you updated as the incident progresses.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.

Lightwire Engineers are currently investigating a possible fault at our Houchens Road transmission site, causing an outage to your connection. We will be working hard to get you back on line as soon as we can! Adjacent sites will be using back up pathways until this is resolved. Please feel free to contact us on 0800 12 13 14 if you have any queries.