Past Incidents

Latest update:

The Upstream Provider's technicians were able to resolve this issue, and restore connectivity. They aren't expecting any further outages from here.

If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-31 09:41:07 NZDT] The Upstream provider has identified an outage on their network. They have dispatched technicians to investigate further. They have not provided an ETR just yet, but we will send out any updates as they come to us.

If you have any questions regarding this, please contact out Support Team on 0800 534 567.

Latest update:

Our Technician was able to attend this site, and resolve the issue at 12.20pm yesterday. The site has remained online and stable since. If you have any issues from here, please re-boot all on-site equipment, and reach out to our Support Team on 0800 12 13 14.

History:

[2024-10-27 15:39:32 NZDT] Further to this previous messages, Field technicians will be heading to site Tuesday 29th October with replacement equipment (if required).

We apologies for any inconvenience this may cause.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2024-10-27 14:18:22 NZDT] Lightwire Engineers have been unable to resolve this fault remotely.

We have field technicians heading to site first thing tomorrow (Monday 28th October) morning with replacement equipment.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2024-10-27 10:00:24 NZDT] Lightwire Engineers are currently investigating a fault at our Trinity Farms transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

This Radio has remained stable after further changes from Lightwire Engineers. They will continue to investigate this issue, but aren't expecting any further issues here.

If you are having issues, please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2024-10-26 16:40:44 NZDT] Our technicians have successfully restored the Otorohanga radio transmission site to an operational status. However, we anticipate potential ongoing instability until further investigations are conducted.

[2024-10-26 16:15:40 NZDT] Lightwire engineers are aware of an issue with our Otorohanga radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician tomorrow morning for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questio