Past Incidents

Latest update:

The Upstream Provider has undertaken works and resolved this outage now.

If your connection remains offline, please re-boot all on-site equipment. Failing that, please contact our Support Team on 0800 534 567.

History:

[2025-03-20 08:04:35 NZDT] The Upstream Provider has arranged to send out a Technician to resolve this. Their current ETR is 11am 20/03/2025.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-03-19 09:45:38 NZDT] An upstream provider has made us aware of an outage on their network affecting this circuit. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Technicians due on site at 10:15am.

While your connection has been temporarily restored, we are still proactively replacing faulty equipment to avoid further disruptions.

History:

[2025-03-15 07:24:22 NZDT] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched immediately.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.