Latest update:
The upstream provider has identified and replaced Line Termination cards that are affecting this service. As a result, connections have returned and service is restored.
Please reboot all hardware on site if connection has not returned please reach out to our team at 0800 534 567
History:
[2025-04-19 10:55:58 NZST] The Upstream Provider continues to investigate this, and has identified further circuits that are impacted by this outage. They have not yet provided an ETR for this.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-18 13:32:42 NZST] The upstream provider has identified the Line Termination cards that are being affected and is working on resolving this. No ETR has been provided, and we will continue to send through updates as they reach us.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-17 11:19:19 NZST] The Upstream Provider has continues to investigate this, and has identified another circuit that is impacted by this outage. They have not yet provided an ETR for this.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-17 08:03:19 NZST] An upstream provider has made us aware of an outage on their network affecting this circuit. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
Latest update:
Service restoration has been completed on the northern-bound pathways. Invercargill and Dunedin regions can route successfully again. Southbound fibre break is still a work in progress, but preferential routing will take place until it is completely restored.
If your connection remains offline or you're experiencing issues, please reboot the equipment on site and if issues persist please reach out to us on 0800 534 567.
History:
[2025-04-16 15:55:26 NZST] Update: Third-party technicians have located the damaged fibre area on-site for the second fibre cut at Oamaru. Excavation works have begun to expose the damaged fibre. The fibre cable was damaged while contractors were undertaking maintenance work on the rail lines.
Service restoration via fibre overlays has begun on the first site southbound towards Gore now.
More updates to follow.
[2025-04-16 13:57:24 NZST] Update - this service outage has had cascading effects, causing some outages and service disruptions. We are still waiting to hear from the upstream provider regarding this resolution. As a result, we've expanded the services affected by this outage.
Technicians are on-site addressing fibre cut southbound towards Gore at this stage.
More updates to follow.
[2025-04-16 12:51:22 NZST] Fibre break has been identified into paths - southbound towards Gore and another towards Oamaru which is likely to be resolved later this afternoon.
[2025-04-16 12:43:14 NZST] Lightwire Engineers have been made aware of service disruption due to a fibre cut in Dunedin region. Technicians are attending site and isolating services to work on restoration.
Latest update:
Lightwire Technicians were able to resolve this fault just before 3pm today. We aren't anticipating any further disruptions from here.
If your conneciton remains offline, please re-boot all on-site equipment, and failing that, reach out to our Support Team on 0800 12 13 14.
History:
[2025-04-15 12:24:20 NZST] We anticipate Lightwire technicians will arrive on site to start investigations around 2:30pm. We will update this notification with more information once as it becomes available.
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-15 12:05:50 NZST] Lightwire engineers have been unable to resolve this fault remotely. They have dispatched replacement equipment with Lightwire Technicians who are en route to site now. We will update this notification with more information once it becomes available.
We apologise for any inconveniences this may be causing and are working hard to restore services to normal as quickly as possible. Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-15 10:51:22 NZST] Lightwire Engineers are currently investigating an issue with our Maroa Road Repeater, causing connections to go offline. We do not have an ETR for this yet, but will reach out with any further updates.
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
Latest update:
This service has now been restored. If you're still without connection please reboot everything on site as a first step. If connectivity still does not return reach out to our team on 0800 12 13 14.
History:
[2025-04-14 11:41:36 NZST] A Lightwire technician is now on their way to the site with replacement equipment. ETA 12-12:30. We will endeavour to provide more updates when we possible.
[2025-04-14 11:29:52 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched to resolve the issue. Please feel free to contact us on 0800 12 13 14 if you have any queries.
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