Latest update:
Lightwire Technicians have now replaced the faulty gear at the Tower, and restored connections.
If your connection is still offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.
History:
[2025-04-04 17:40:20 NZDT]
Lightwire Technicians are currently onsite and replacing critical equipment. Further updates will proceed soon.
[2025-04-04 16:19:21 NZDT]
Lightwire Technicians are expected to reach the site between 5.30pm and 6pm today. They should be able to resolve this fault and restore connections from there. We will send through any updates as they happen.
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-04 16:04:25 NZDT]
Lightwire engineers have completed investigations and discovered a critical piece of equipment has failed at our transmission site. Unfortunately, this is unable to be resolved remotely.
Engineers and site technicians are assessing whether a site visit this evening is viable, given the current weather conditions and remaining daylight hours. We will update this notification with more information once it becomes available.
We apologise for any inconveniences this may be causing and are working to restore services to normal as quickly as possible. Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
[2025-04-04 15:37:37 NZDT]
Lightwire Engineers are aware of an issue causing our Towers in the Waimai/Te Akau Region to drop offline. They are urgently investigating this now. We will be working hard to get you back on line as soon as we can!
Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.
